題目：

　　A hotel you stayed in recently asked guests to write to the manager and suggest ways in which they could improve their service. Write a letter to the manager, explainwho you are, say what you liked about the hotel, and suggest ways in which they could be improved.(建議信)

　　范文：

　　Dear Manager,

　　I’m writing in response to your invitationto guests who have recently stayed at your hotel to suggest ways in which you could further improve your service.

　　親愛的經(jīng)理：

　　我是看過你們給最近落腳貴賓館的客人的邀請(qǐng)函后寫此信的，你們?cè)谛胖醒?qǐng)客人做些提議，以便你們可以進(jìn)一步改善服務(wù)。

　　I was a guest at your hotel last month and I found that the level of customer service was excellent. Indeed, every member of your staff, from the manager to the room-cleaning maid, was, without exception, extremelypolite and helpful. The standard of the rooms was far beyond what I had expected.

　　我上個(gè)月曾入住貴賓館，發(fā)現(xiàn)你們的客戶服務(wù)非常好。事實(shí)上，你們的每一名員工，從經(jīng)理到房間清潔工都彬彬有禮、樂于助人，無一例外。房間的標(biāo)準(zhǔn)遠(yuǎn)遠(yuǎn)超過了我的期盼。

　　However, I found that the hotel restaurant stopped serving breakfast at 8:30am. As I was on holiday, I would have liked to take my breakfast at around 9:30, thus I was unable to do so. I also spoke to several other guests who expressed the same disappointment. In addition, I feel that if you could supply newspapers in Chinese, the quality of stay for Chinese speakers, of whom the number has been on a steady rise in the past few years, would be considerablyenhanced.

　　然而，我發(fā)現(xiàn)賓館的餐廳早上八點(diǎn)半便停止供應(yīng)早餐了。因?yàn)槲沂窃诙燃?，很希望能夠在九點(diǎn)半左右吃早餐，這樣情況下就做不到了。我也跟其他幾位客人談過，他們也表達(dá)了同樣的失望。還有，我感到如果你們能夠提供中文報(bào)紙，那中國(guó)客人的住宿質(zhì)量將大幅提升，要知道：過去的幾年里，中國(guó)住客的人數(shù)一直處于上升中。

　　I would be happy to know if my suggestions have turned out to be useful in your constant improvementof your overall service.

　　我很希望知道自己的建議是否在你們不斷提升整體服務(wù)的過程中派上了用場(chǎng)。

　　Looking forward to your reply.

　　Yours faithfully,

　　Kenny Gao

　　期盼受到您的回復(fù)。

　　您真誠(chéng)的：

　　Kenny Gao